Refund Policy

BG Pharma & Healthcare Ltd is dedicated to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refunds

1. Time Frame: You have 30 days from the date of purchase to request a refund.
2. Conditions: To be eligible for a refund, the product must be:
   • Unused and in the same condition that you received it.
   • In the original packaging.
   • Accompanied by the receipt or proof of purchase.

Non-Refundable Items

Certain items are not eligible for a refund, including:

• Opened or used products.
• Products not in their original condition, damaged, or missing parts for reasons not due to our error.
• Products returned more than 30 days after delivery.

Refund Process

1. Request a Refund: To initiate a refund, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. Provide your order number and details about the product you wish to return.
2. Return Shipping: If your refund request is approved, we will provide instructions on how to return the product. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Inspection: Once we receive your returned product, we will inspect it to ensure it meets our refund eligibility criteria.
4. Approval: If your return is approved, we will process your refund and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and still have not received your refund, please contact us